Feedback that speaks volumes
NextGen Healthcare has been deemed the top-performing healthcare IT vendor by KLAS for outstanding billing/revenue cycle management (RCM) service. KLAS, a healthcare technology research firm, strives to improve the industry by monitoring and reporting on vendors’ performance in the areas of software, services, medical equipment, and infrastructure. The latest report, which analyzes ambulatory billing/RCM services, awarded NextGen RCM Services the highest rating for several categories after anonymous surveyor opinions were evaluated.
KLAS categories
KLAS determined overall ranking based on these key performance areas:
- Effectiveness of claims processing
- Transparency into billing/financial operations
- Denials and rejections management
- Sustainability of pricing
- Trust as a business partner
- Efficiencies gained through the partnership
Additional areas in which NextGen RCM Services was rated most favorable include: effectiveness of claims processing; patient-facing support performance; efficiency gained by customers; sustainability of pricing; and trust as a business partner. NextGen RCM Services was highlighted specifically when 100 percent of NextGen Healthcare client respondents expressed that they view NextGen Healthcare as a trusted business partner due to our transparency, consistent delivery, and willingness to fix mistakes.
Goals to pursue
2014 marks the first KLAS performance evaluation for ambulatory RCM services. We are honored to receive an outstanding evaluation from NextGen RCM Services users and will continue to strive for excellence within the industry for our clients.