A high-performing staff is critical to a healthy practice revenue cycle. Every employee in your practice – whether their title includes “billing” or not – is a member of your revenue cycle management team. Their actions (directly or indirectly) help determine if you’re on top of your revenue cycle. What’s more, it doesn’t matter what type of business office you run – or your specialty, practice size, or market focus – everyone seems to have more work to do than people to do it. That’s why we’ve got to work smart and avoid getting bogged down by workflow inefficiencies or too much paper.
Practices today have access to a huge amount of technology and tools to streamline processes with automation, yet many organizations still seem stuck in the world of paper. The first step to turning your staff into a team of revenue-boosting aces is to increase productivity by optimizing workflows through automation best practices.
Six best practices to successfully make the leap to an automated workflow process:
- Automate all eligibility inquiry checks
- Set up automatic appointment reminders for patients
- Program coding assistance (automated suggestions or checks for CPT and ICD codes)
- Fully utilize claim scrubbing technology (the automated validation of the codes used before submission to payers)
- Optimize tasking technology, tasking appropriate staff with A/R and denial follow-ups
- Upload you payer contract data into your practice management system
Explore more tips that will empower your staff, improve productivity, and strengthen your revenue cycle outcomes. Read our new eBook, “Practice Staffing Tips: Four Tactics to Improve your bottom line”. Read the eBook now!