When nearly 39,000 people express their thoughts about the patient portal, there’s enough data to draw some clear conclusions.
The feedback from an online survey and interviews* conducted by the NextGen Healthcare Research & Development department from February to May 2021 provided a mountain of data that included frequency of use and preferred portal features. The goal of the research is to better understand what consumers need to manage their healthcare more effectively.
Patients appreciate online access to view their medical records, schedule appointments, and communicate with their providers/doctors. It also makes refilling medications, paying bills, and managing other tasks more convenient.
In her blog, Noreen Kelly, PhD, UC Researcher at NextGen Healthcare, reviews survey results in the following areas:
- How often do patients log on to a patient portal?
- How do patients prefer to communicate with their healthcare provider?
- What’s essential to patients using the portal? From most to least important.
- What do patients see as secondary features?
- What other information do patients want to see on their practice’s portal?
To learn more and to explore all results, please click here to read this important blog.