NextGen Healthcare is pleased to announce an expanded alliance with our partner, Luma Health, to equip ambulatory organizations nationwide with artificial intelligence (AI)-enhanced solutions for patient communications, beginning with intake and self-scheduling. “Luma has a proven record of success in creating digital engagement solutions that address the complete patient journey and meaningfully improve the care experience for patients, providers, and staff,” said Srinivas (Sri) Velamoor, chief growth & strategy officer for NextGen Healthcare. “We are enthusiastic about this alliance and proud of how the enhanced offerings will empower patients to take even greater ownership of their care.”
Introducing NextGen® Patient Engage powered by Luma and NextGen® Self-Scheduling powered by Luma
NextGen® Patient Engage powered by Luma and NextGen® Self-Scheduling powered by Luma will enable patients to conveniently engage with their care providers in more than 20 languages from their mobile devices. Integrated seamlessly into NextGen Enterprise electronic health records (EHR), these solutions enable patients to confirm or cancel appointments, interact with staff, provide relevant documents, and complete pre-visit intake forms from the comfort of their homes without logging into a portal.
NextGen Healthcare clients will have the ability to send appointment reminders and surveys, invite patients to join the “smart” waitlist for earlier appointments that match their existing appointment type, announce new service lines, and share other time-sensitive updates. The technology employs AI and natural language processing to provide automated conversational responses to patient texts, reducing manual work and double-documentation for staff. All communications are secure and HIPAA-compliant.
Want to learn more?
For more information on NextGen Healthcare’s patient experience platform, please visit our webpage here. If you have any additional questions, please contact your Account Representative.