Join us on Thursday, April 11 at 2:00 p.m. ET / 11:00 a.m. PT for NextGen Empower Hour – Enterprise Support Update.
The Support leadership team will present an overview of our 2023 initiatives aimed at streamlining the support process, enhancing communication, and accelerating issue resolutions. We’ll delve into each initiative, discussing the progress achieved. We’ll also outline our plans for 2024 as we remain committed to enhancing the client experience.
Agenda:
- Simplification of Case Categories and Topics
- Case Milestones
- Consolidation of Known Issues
- Refresh the Client Dashboard
- Our plans for the future
- Q&A
Recommended for: All NextGen Enterprise clients
Be sure to bookmark NextGen Empower Hour in Success Community to learn about upcoming webinars and watch past recordings when they are available.