For Dr. Randy Naidoo, founder of Shine Pediatrics & Wellness Center, patient care has always been the heart of his mission—but clinical documentation often stood in the way. “I love patient care. I’ll never want to stop doing that,” he shared. “But the medical record documentation stuff really hinders you from enjoying that.” With a growing team and complex pediatric cases, Dr. Naidoo needed a solution that let his staff focus on what matters most: their patients. That’s why he turned to NextGen® Ambient Assist. “It’s so feasible. This is just very seamless—and that’s why I love it.” Now, his team is reconnecting with patients, reducing burnout, and delivering care with clarity and confidence.
Since bringing on NextGen Ambient Assist, Dr. Naidoo has felt a powerful shift—from being tethered to his screen to truly connecting with patients, even during the most complex visits. “I can let my guard down a little bit… and really connect on a face-to-face basis,” he shared. His team is feeling the difference too: less burnout, faster charting, and richer documentation. Even telehealth visits have improved, with Ambient Assist quietly capturing every detail in the background. “It makes it a much more pleasurable encounter,” he said. Whether in person or virtual, Shine Pediatrics is now more present—and more effective—than ever.
Curious how NextGen Ambient Assist can elevate your practice? This case study has the answers.
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