Right message. Right patient. Right time.
Our patient messaging automated features enable you to send the right messaging to the right patient at the right time. Better anticipate patient needs for improved patient engagement. From sending automated appointment reminders, to balance reminders, to patient surveys – gain the channels you need to connect with your patients more efficiently and effectively with NextGen Messaging Solutions – one of our NextGen Electronic Data Interchange (NextGen EDI) solutions.
Better manage the patient relationship
Give your patients individual attention and make them feel special. By using automated messaging, such as sending an appointment reminder or birthday greeting, deliver a personal touch without much effort on your part (and without taking up too much staff time).
Meet people where they are, and how they want to be contacted
Messaging provides multiple, diverse channels of communication. You and your patients will have the ability to interact with one another regarding upcoming doctor’s visits based on their desired communication channels (voice, text, email).
Educate your patients on your diverse communication offerings
Choose only the Messaging Solutions features you like best for communication and scheduling. Whether you use “provider-ready” and “provider-delay” notifications, no-show reminders, or balance reminders, your patients will see that you’re placing their needs and preferences first.
More channels, more communication options: NextGen Messaging Solutions
Enjoy additional features and benefits beyond existing Appointment Reminders. There’s an impressive list of built-in automated communication options:
- Voice, email, and text reminders regarding pending appointments
- Follow-up reminders for the same appointment date
- No-show reminders
- Same-day reminders
- Balances reminders
- Provider-ready and provider-delay notifications
- Patient surveys
- Inclement weather and emergency closure notifications
- Birthday greetings
- Two-way text communication
Where to go from here?
Next steps: Quickly get up to speed on NextGen Messaging Solutions:
- Learn how to improve your engagement results – check out our blog post: “5 Strategies for Effective Patient Engagement”
- Listen to our complimentary webinar recording from August 16: “Learn Best Practices of Messaging”
- Infographic: 10 Easy Steps to Engaged Patients, Happy Providers, Better Outcomes, and a Healthier Population
Enjoy the convenience of fast set-up – it takes one hour or less to get started with our Messaging Solutions. Contact your NextGen Healthcare solutions expert to request a demo or discuss pricing.