Revolutionizing Your Client Experience
The way you manage your NextGen Healthcare experience is about to change….and for the better! On February 29, Client Support Center (CSC) and Knowledge Exchange (KE) will be replaced with the NextGen Healthcare Success Community, revolutionizing your client experience! We are focused on delivering a great client experience and enabling client success. We’ve outlined your path forward to prepare to streamline your transition.
The NextGen Healthcare Success Community is a cloud-based, single client portal for service, support, knowledge, training, and known issue management. This change affects all NextGen Healthcare clients. Here are some of the services that will be available through the Success Community:
- One integrated platform for an enhanced client experience: Improved ease of use with a single sign-on/source
- Submit, manage, and close your own support cases: Faster incident resolution and focused interactions with your NextGen Healthcare account team
- Manage your own contact information: Ensure we have your current contact info to keep the lines of communication open
- Submit and vote on product enhancement requests: Let your voice be heard in driving product improvements
- Interact with other clients in the Success Community: Interact with your peers to discuss best practices and for help on shared issues
- Global search for anything, from anywhere, at any time, from any device: Improve your productivity and response times. Access the Success Community from your PC, tablet, or cell phone
Your path forward to get ready
The NextGen Healthcare Success Community go-live date is February 29, 2016. This change positively affects all NextGen Healthcare clients. Visit our Pathway to your Success Community page for more information on training, webinars, FAQs, and more.
Be sure to read our Success Community Client Readiness Toolkit for key facts and an initial orientation. Mark your calendar; the first Success Community webinar is on January 20 at 4:00 p.m. EST. Registration for this and all upcoming webinars is available at Success Community Readiness Resources Webinar page.
If you have questions about the new Success Community, contact us at SuccessCommunity@nextgen.com.