In the day-to-day grind, you have many responsibilities – from tending to the health and wellness of your patients, to successfully running your front office, to everything that lies in between. You have a large number of varying priorities and hurdles to overcome, while concentrating on your patients’ overall needs and care – particularly as you embrace value-based care. It might not be obvious at first, but a big part of solving your “better patient care” puzzle starts with improved patient communications and scheduling.
Ask yourself: What tools are you using to enhance overall patient satisfaction and patient care outcomes? How are you leveraging those tools? Are you meeting your patient care goals? What’s your strategy to continually improve patient outcomes?
To help boost patient engagement:
- Find out how your patients want to connect with you.
- Be consistent with your communication outreach.
- Ask your patients questions. Value their feedback.
- Consider their life outside your office.
- Decide what messaging solutions work best for your patient population.
Remember, by offering more avenues of communication with your patients you’ll automatically create better engagement and outcomes. NextGen Healthcare has the tools you need to drive patient engagement.
More channels, more communication options: Messaging Solutions
With NextGen® Messaging (one of our NextGen® Electronic Data Interchange [NextGen EDI] solutions) users enjoy additional features and benefits beyond existing Appointment Reminders. Plus, there’s an impressive list of built-in automated communication options:
- Voice, email, and text reminders regarding pending appointments
- Follow-up reminders for the same appointment date
- No-show reminders
- Same-day reminders
- Balances reminders
- Provider-ready and provider-delay notifications
- Patient surveys
- Inclement weather and emergency closure notifications
- Birthday greetings
- Two-way text communication
Empowered staff, happier patients
With Messaging Solutions, patients are truly impressed. Their engagement and satisfaction with your practice improves. Plus, when communication with patients is automated and upgraded, your staff gets a big bonus, too – more time back for pressing business tasks.
Not sure which Messaging Solutions capabilities will work best for your practice’s needs? No problem. Just “pick and choose” the features you want to try. It’s that easy and flexible.
By sending targeted communications, you can:
- Build patient loyalty
- Educate patients
- Decrease practice no-shows
- Drive new appointments
- Increase patient satisfaction
- Boost staff productivity
Next steps: Quickly get up to speed on NextGen Messaging Solutions
- Learn how to improve your engagement results – check out our blog post: “5 Strategies for Effective Patient Engagement”
- Listen to our complimentary webinar recording from March 9: “Increase Patient Engagement with NextGen Messaging Solutions”
Enjoy the convenience of fast set-up – it takes one hour or less to get started with our Messaging Solutions. Contact your NextGen Healthcare solutions expert to request a demo or discuss pricing.