The new NextGen Healthcare Success Community is live! It replaces the Client Support Center (CSC) and Knowledge Exchange (KE). We are excited to offer you faster incident resolution, more-focused interactions with your NextGen Healthcare team, better peer-to-peer interactions, easier accessibility to critical information for improved productivity – and much, much more.
How to log in to the Success Community for the first time
You should have already received an email containing your new Success Community username and a hyperlink to set up your Success Community password. This email is sent from Support-No-Reply@nextgen.com. Please be sure to “Whitelist” this email address to avoid delivery to your spam folder. If you have not received this, please notify us at SuccessCommunity@nextgen.com.
- If you need help logging in for the first time, watch this brief video, Logging On for the First Time for an overview.
- “Bookmark” the Success Community link,http://www.community.nextgen.com, for faster access to the Success Community website. This website is where you log in to the Success Community moving forward after your initial password setup.
- Review Success Community Access Steps (PDF) for complete instructions, including how to “Whitelist” an email address.
“Go Live” Hotline Launch Support
The Implementation and Training Department will host an Open Hotline on the following dates:
- Monday, February 29 through Friday, March 4 from 8:30 a.m. to 8:00 p.m. ET
- Monday, March 7 from 8:30 a.m. to 8:00 p.m. ET
- Wednesday, March 9 from 8:30 a.m. to 8:00 p.m. ET
- Friday, March 11 from 8:30 a.m. to 8:00 p.m. ET
WebEx:
- Website: Click to Join Meeting
- Session number: 804 461 808
- Session password: success
Conference Call:
- Call 1-(855) 818-9814 (US)
- Conference Code: 571 630 9482
Upcoming Webinars and Training Simulations
More than 35 short simulations are available to take you step-by-step through the most common actions as well as upcoming and recorded webinars. Visit the “Training Simulations” and “Webinars” pages located on the “Pathway to your Success Community” page located at www.nextgen.com/community.
Upcoming free webinars include:
- Success Community Overview and Q&A
03/02/16 | 4:00 – 5:30 p.m. ET - Tips on Searching the Success Community and Q&A
03/09/16 | 4:00 – 5:30 p.m. ET - Settings and Profiles in the Success Community and Q&A
03/16/16 | 4:00 – 5:30 p.m. ET - Chatter Overview and Q&A
03/23/16 | 4:00 – 5:30 p.m. ET - Cases Overview and Q&A
03/30/16 | 4:00 – 5:30 p.m. ET
Click on the title of the webinar to register for any or all of them.
If you have additional Success Community questions, contact us at SuccessCommunity@nextgen.com.