Issue 17: July 9, 2015

ICD-10 Hotfix now available for core application

ICD-10 Hotfix Now Available for EHR/PM ● 5.8 UD1 and ● 5.8 UD2

We’re ready, and willing, to help you succeed with ICD-10. This article provides instructions to access our newly available 5.8 UD1 and 5.8 UD2 ICD-10 hotfixes. There is no charge for these hotfixes whether you download and self-install or ask us to do it for you.

This hotfix must be applied by all NextGen Healthcare clients using our EHR/PM core application 5.8 UD1 or 5.8 UD2. This hotfix is cumulative: It includes all corrections issued in previous hotfixes plus the current set of hotfixes all NextGen Healthcare 5.8 UD1 and 5.8 UD2 clients must have to remain compliant with ICD-10.

Instructions to access 5.8 UD1 and 5.8 UD2 ICD-10 hotfixes.

The above links will take you directly to each ICD-10 hotfix – NextGen® Ambulatory EHR/PM 5.8 UD1 and 5.8 UD2 respectively. Each hotfix is ready to download and self-install from Knowledge Exchange.

 – or –

If you prefer, open a support incident/request to have NextGen Healthcare client support apply your hotfix – at no cost. A new support incident/request can be opened at the top left hand corner of the Service Desk Express (SDE) home page.

  • From the “*Select a Subject” menu select “Schedule NG Core App Upgrade”
  • In the “Incident Description” box below, please input: “Need ICD-10 Hotfix installed”

If you previously opened a support ticket and are on the Hotfix Waitlist, you do not need to open another ticket.  Support will begin to contact you based on the Waitlist queue.

There is no charge for these hotfixes – whether you download and install them yourself, or you ask NextGen Healthcare to do it for you.

Additional support and resources for these EHR/PM ICD-10 hotfixes.

Documentation covering this ICD-10 hotfix for 5.8 UD1 and 5.8 UD2 is available here, under the “Hot Fix Resources” section of the “ICD-10 Industry Links and Resources” section of Knowledge Exchange.

Note: After applying yourICD-10 UD1 or UD2 hotfix we recommend re-running the GEMs Update Utility to add additional GEMs mapping not previously added prior to this hotfix. For more details please access this document – Running_the_GEMs_Update_Utility_Guide_for_NextGen_Ambulatory_Version_5_x – available in the same locations as either Hotfix 141 or Hotfix 17.

If you have any questions about the availability of the ICD-10 hotfix for 5.8 UD1 and 5.8 UD2, please contact client support or email us at upgradeservices@nextgen.com.

NextGen Healthcare clients on the 5.8 “base version” (5.8.0.106) of our EHR/PM core application can expect the ICD-10 hotfix for this version to be available on August 3, 2015.

Ancillary product hotfixes: Provider Mobile, HIE, and Healthwise Patient Information

  • HIE v8.6 Hotfix (Compatible with 5.8.0; 5.8.1; 5.8.2)

Please note:  This product is not client installable. You must contact Support to schedule installation of this hotfix.  Release notes can be found here.

Updated ICD-10 compatible files are also available (if licensed) for:

If you do not see information about your version or ancillary product in this What’s Next story you will find the latest information and release schedule in the Product Readiness Update document found here. 

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