Your patient cancels or misses an appointment. Or they have a balance due. Maybe you’re interested in how your patient feels about his or her last appointment with your practice. That’s where NextGen® Messaging solutions can help.
Open more avenues of communication with your patients for better engagement and outcomes. NextGen Messaging offers more than just appointment reminders: it delivers additional messaging solutions to improve individual patient communication and streamline scheduling.
Appointment Reminders: where it all began
Our existing Appointment Reminders tool (available through NextGen® Electronic Data Interchange) changed the patient communication game for its users. How? By enabling fast, easy appointment confirmations through three different channels: voice, text, or email. Even better, patients can choose how they want to be contacted. This client-configurable solution, which integrates directly with NextGen® Practice Management, delivers ease of use and seamless workflow without requiring bulky equipment installation. Be confident you’re sending the correct message – using the right language – with customized scripts.
More channels, more communication options: Messaging Solutions
With NextGen Messaging (one of our NextGen EDI Solutions) users enjoy additional features and benefits beyond existing Appointment Reminders. Plus, there’s an impressive list of built-in automated communication options:
- Voice, email, and text reminders regarding pending appointments
- Follow-up reminders
- Balance reminders
- Provider-ready and provider-delay notifications
- Patient surveys
- Inclement weather notifications
- Birthday greetings
- Two-way text communication
Empowered staff, happier patients
With our messaging solutions, patients are truly impressed. Their engagement and satisfaction with your practice improves. Plus, when communication with patients is automated and upgraded, your staff gets a big bonus, too – more time back for pressing business tasks.
Not sure which Messaging Solutions capabilities will work best for your practice’s needs? No problem. Just “pick and choose” the features you want to try. It’s that easy and flexible.
By sending targeted communications, you can
- Build patient loyalty
- Educate patients
- Decrease practice no-shows
- Drive new appointments
- Increase patient satisfaction
- Boost staff productivity
Next step: Quickly get up to speed on NextGen Messaging solutions
- Listen to our complimentary webinar “Increase Patient Engagement with NextGen Messaging Solutions”
- Learn how to improve your engagement results – check out our blog post: “5 Strategies for Effective Patient Engagement”
Contact your NextGen Healthcare solutions expert to request a demo or discuss pricing.