We know product upgrades can be a pain. But we’ve got some pain relief for you because our new, improved product upgrade experience is here.
Check to see if you’re running these latest releases of our core applications:
- NextGen® Ambulatory EHR 5.8 UD2/NextGen® Practice Management 5.8 UD2
- NextGen® Knowledge Base Model (NextGen KBM) 8.3.10
If you’re not, visit Path to 5.8 UD2 and 8.3.10 resources on Product Upgrade Central*
*NextGen Healthcare Success Community login required to access above link and other links in this article. First-time Success Community users visit nextgen.com/community for login instructions. Once signed in, you can access each resource linked in this article.
Our improved product upgrade experience – start to finish – really is product upgrade pain relief! It should help you decide “yes” on the product upgrade(s) you’ve delayed.
What makes this product upgrade experience better?
You asked for changes and you got them… and no cost for core application upgrades is just the beginning. A new, better product upgrade experience starts at the very beginning of the process, as soon as you submit a Support Case:
- We assign you a product upgrade analyst – a single point of contact – start to finish.
- Your product upgrade analyst will make sure you select the upgrade best for your situation
- Preview the product upgrade path that’s best for you with these new decision trees.
- We’ve eliminated labor charges for your Ambulatory PM, EHR, and KBM core product upgrades.
Plus, we’ve simplified Product Upgrade Central:
- An “All About the Upgrade Process” overview section to confirm your best upgrade path.
- A NextGen Ambulatory PM/EHR Resources section – 5.8; 5.8 UD1; 5.8 UD2 + updates.
- A NextGen Ambulatory KBM Resources section – 8.3; 8.3.8; 8.3.10 + updates.
- Physician Resources
- Meaningful Use Resources
Check out our new (free) upgrade management webinar series:
- Overview for Planning Your Upgrade
- Upgrade Project Planning, Testing and Training
- Enhancements and New Features
- System and Technical Upgrade Readiness
Even more resources:
- New webinar recording archive (coming soon!)
- New FAQs from all upgrade management webinar series (coming soon!)
- Join the Product Release and Update Group on Success Community Chatter
- Visit the Product Upgrade Central Page frequently
Take advantage of these compelling usability and functional improvements:
You and your staff will appreciate the improved product quality, usability, and workflow design enhancements in our latest PM, EHR, and KBM versions – 5.8 UD2 and 8.3.10.
- Enhanced patient engagement capabilities
- Redesigned patient letter
- Comprehensive yet simplified patient communication preferences
- Increased usability and streamlined revenue cycle workflow (less clicks!)
- Enhanced COB window and COB functionality
- Updated application of ICN number to patient claims
- Improved patient collections and reporting capability
- Updated logic to process bad debt accounts
- Reporting enhancements
Population Health and Data Sharing:
NextGen Ambulatory PM/EHR 5.8 UD2 and Ambulatory KBM 8.3.10 integrate with NextGen® Population Health and NextGen® Share to help drive your transition to value-based medicine and create a better experience for your patients.
Submit a Support Case today to begin your upgrade. It can’t hurt; and we’ve worked hard to make sure it doesn’t! Our upgrade analysts are ready to help you prepare your database and schedule the best time to perform these updates.