As Urology Clinics of North Texas (UCNT) expanded across 23 locations, manual payment processes and staffing challenges began to slow them down. To keep pace, they turned to NextGen® Payment Management Services—and the results were transformative.
With automation in place, UCNT now completes 80% of transactions on the same day, slashes manual payment posting by 30%, and reallocates staff to higher-value roles without increasing headcount.
“It’s always helpful that there’s a team working and posting those payments even when our office is closed for holidays or occasional bad weather. That part of the revenue cycle process continues whether we’re open or closed. That is extremely helpful,” said Shannen Rodriguez, Director of Revenue Cycle.
The solution also improved financial oversight. Real-time reconciliation and Power BI dashboards now help their accounting team close books with near-perfect accuracy.
By leveraging NextGen Payment Management Services, UCNT streamlined operations, improved accuracy, and built a more resilient revenue cycle—ready for continued growth.
Want to see how they did it?
Read more to learn how UCNT transformed their revenue cycle with NextGen Healthcare.
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