Join us Thursday, September 14 at 2:00 p.m. ET / 11:00 a.m. PT for NextGen Enterprise Client Support: Understanding the Outcomes to get an update on the Client Support transformation journey.
Our Support leadership team will share progress on the quality improvement initiatives discussed during previous webinars and provide an updated timeline for the initiatives focused on the client experience. We will dive deeper into each initiative to share the progress made, as well as samples of what you can expect going forward.
Agenda:
- Quality Improvement Initiatives Review
- Case Category and Topic Simplification
- Known Issues Update
- Client Dashboard Update
- Knowledge Centered Support Update
- Q&A
Recommended for: All NextGen Enterprise clients
Be sure to bookmark NextGen Empower Hour in Success Community to learn about upcoming webinars and watch past recordings when they are available.